Ascend Support

Last updated: July 2026

Ascend is an identity-first habit tracker for iOS and Android. It helps you align daily actions with the person you want to become.

If you need help with the app, subscriptions, or your data, contact us using the details below.

Contact

Email: support@ascendapp.cc

We aim to reply within 2 business days. When reporting a bug, please include:

Frequently asked questions

How do I restore Ascend Pro?

Open the upgrade screen in the app and tap Restore, or go to Profile and tap Manage subscription if you already have Pro. Restores use the same Apple ID or Google account you purchased with.

How do I cancel my subscription?

Subscriptions are managed by the store where you subscribed:

See our Terms of Service for full subscription details.

Where is my data stored?

Your identities, actions, reflections, and progress are stored locally on your device by default. If you sign in, Ascend can optionally back up selected data to our cloud provider (Supabase) so you can restore it on another device. Raw health data from Health Connect or Apple Health stays on your device; Ascend only uses it to evaluate automatic-tracking goals you set up. See our Privacy Policy for details.

How do I delete my data?

Local data: uninstall the app or clear Ascend’s storage in your device settings.

Cloud backup: open Profile > Cloud Sync > Delete account in the app to permanently delete your cloud account and all cloud-backed data, and erase data on that device. You can also email support@ascendapp.cc if you need help.

Health access: revoke permissions in Health Connect or Apple Health, or disconnect automatic tracking in Profile.

How does automatic tracking use my health data?

If you turn on automatic tracking for an action, Ascend reads only the health types needed for that goal (steps, sleep, or workouts) with your permission. Data is used on your device to show progress and complete the action when your goal is met. Ascend does not sell health data or upload raw health history to our servers. See the Privacy Policy.

I found a bug or have a feature request

Email support@ascendapp.cc with as much detail as you can. We read every message.

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